Return & Exchange Policy
We take pride in crafting customized dresses tailored just for you. Since these items are made to order, we have a strict yet fair policy to ensure a smooth shopping experience.
Returns & Refunds
No Returns: As each customized dress is made to your specifications, we do not accept returns unless the item is defective or incorrect. Defective or Incorrect Items: If you receive a damaged or incorrect product due to our mistake, please notify us within 48 hours of delivery with clear images. We will review the case and offer a replacement or store credit if approved.
Exchange
We only allow exchanges for sizing or fitting issues if the mistake is on our part. Minor alterations are the responsibility of the customer. However, we may offer guidance on how to adjust the dress if needed.
Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible, as production begins immediately.
How to Request an Exchange or Report an Issue
Email us at prettyandpoised2023@gmail.com with your order number, issue details, and images. Our team will respond within 2-3 business days to assist you. We appreciate your understanding, as each customized piece is uniquely made for you!
In case of further assistance, you can reach out to us at +91 98704 12968